1. Eligibility for Returns & Exchanges

• Items may be returned or exchanged within 14 days of receiving your order.
• Products must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
• Returns are not accepted for:
  
  
• Sale or discounted items
• Accessories (such as tote bags, scarves, or hats) for hygiene reasons
• Customized or limited-edition pieces
  

2. How to Request a Return

• Contact our customer service team at contact@nabatandhagat.ae with your order number and reason for return.
• We will guide you through the process and provide return instructions.
  

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.
• In the case of a defective or incorrect item, we will cover the return shipping and send you a replacement or full refund.

4. Refunds

• Refunds will be issued to your original payment method once we have received and inspected the returned item.
• Please allow 7–10 business days for the refund to reflect in your account.

5. Exchanges

• Exchanges are subject to product availability.
• If your requested item is out of stock, you may choose a refund or store credit instead.

6. In-Store Purchases (if applicable)

• Items purchased directly from our pop-ups or events must be returned/exchanged at the same location or by contacting our customer support.